Client Care Coordinator

Hackensack Meridian Health - Woodland Park, NJ

Full-time - Entry Level

Woodland Park, NJ

Hospitals

About the position

The Client Care Coordinator at Hackensack Meridian Health plays a crucial role in managing client and caregiver scheduling, ensuring high-quality home health care services. This position involves coordinating visits, tracking documentation, and addressing patient grievances, all while supporting the organization's mission to provide compassionate care in the community.

Responsibilities

• Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.
• Schedule visits following organization standardized process; only those visits ordered by the physician.
• Notify supervisor when requests are received that require a physician order.
• Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.
• Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities.
• Notify supervisor of outstanding documentation and interface with payroll and billing processes.
• Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Assist On-call RN with weekend and/or daily on-call process.
• Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner.
• Take accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately.
• Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.

Requirements

• High School diploma or GED required; Associate's Degree preferred.
• Two (2) years of customer service experience.
• Proficient in Microsoft Office Suite.
• Strong organizational skills.

Nice-to-haves

• Healthcare experience.

Benefits

• Travel reimbursement
• Health insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching