Client Care Coordinator

Home Instead - Chattanooga, TN

Full-time - Mid Level

Chattanooga, TN

Nursing and Residential Care Facilities

About the position

The Client Care Coordinator at Home Instead is responsible for managing client care through consultations, introductions, and quality assurance visits. This role involves assessing client needs, creating tailored service plans, and ensuring high-quality care and client satisfaction. The Coordinator also engages in consultative sales to enhance service offerings and maintain strong relationships with clients and referral providers.

Responsibilities

• Conduct Service Inquiries and Care Consultations following the consultative sales process.
• Perform client/care professional introductions with every new client and caregiver.
• Plan and execute a schedule for quality assurance visits for each client.
• Modify service plans to support ongoing client needs through a quality assurance program.
• Communicate effectively with clients, family members, and caregivers.
• Resolve issues for clients and ensure they receive necessary services.
• Research and develop relationships with Referral Provider Networks to generate referrals.
• Perform all phases of the consultative sales process, including cold calls and follow-ups.
• Maintain and nurture existing referral accounts.

Requirements

• Bachelor's degree preferred.
• One year's experience in sales, preferably using a consultative sales approach.
• Experience in home care, health care, or senior-related industry preferred.
• Valid driver's license required.

Nice-to-haves

• Marketing experience is a plus.

Benefits

• Paid holidays
• Health insurance
• 401(k)
• Paid time off
• 401(k) matching after one year of employment
• Discounts on Auto/Home Insurance through Liberty Mutual