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Client Care Field Representative: Home Care
$62,400 - $74,880/Yr
Acti-Kare Responsive In-Home Care - Kenmore, WA
posted 2 months ago
Full-time - Entry Level
Kenmore, WA
Merchant Wholesalers, Nondurable Goods
About the position
The Client Care Field Representative plays a vital role in the home care services team, focusing on client intake, onboarding, and ensuring high-quality care delivery. This position requires strong customer service skills and offers opportunities for advancement into managerial roles.
Responsibilities
- Conduct comprehensive client intakes and assessments
- Develop and maintain relationships with new and existing referral sources
- Vet and develop leads, performing initial in-home assessments
- Sign up new clients and create individualized care plans
- Match caregivers with clients, introducing them and reviewing care plans
- Coordinate and schedule care services
- Monitor and evaluate the quality of care provided
- Manage client relationships and address concerns or feedback
- Liaise between clients, families, caregivers, and healthcare professionals
- Maintain accurate and up-to-date client records
- Ensure compliance with state and federal regulations
- Participate in marketing our company and services to the community
- Take part in the on-call rotation (typically one week per month)
- Support other operational departments as needed
- Provide general office support and problem-solving
Requirements
- 1-3+ years of experience in home care client services or related healthcare field
- Experience with in-home client assessment and care plan development
- Strong lead generation and sales skills for client intake
- Excellent interpersonal and communication skills
- Outstanding organizational and time management abilities
- Proficiency in Microsoft Office and healthcare management software
- Willingness to drive in the King/Snohomish/Pierce County area, with valid Washington State driver's license, reliable transportation, and clean driving record
- Ability to pass a criminal background check
Nice-to-haves
- Previous caregiving experience (HCA and/or CNA)
- Private in-home care administrative experience
Benefits
- Continuing education credits
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
