About the position
The Client Care Specialist 2 (CCS2) at AIDS Healthcare Foundation (AHF) plays a crucial role in delivering exceptional patient care and ensuring operational efficiency within the healthcare and wellness center. This position is designed for individuals who are passionate about making a difference in the lives of others while being part of a supportive and growth-oriented organization. AHF, founded in 1987, is the largest specialized provider of HIV/AIDS medical care in the United States, dedicated to providing cutting-edge medicine and advocacy regardless of a patient's ability to pay. The CCS2 is expected to embody AHF's core values, which include being patient-centered, valuing employees, respecting diversity, being nimble, and fighting for what is right. In this role, the CCS2 will be responsible for a variety of tasks that enhance the patient experience and contribute to the overall success of AHF. This includes performing clinical functions such as phlebotomy and HIV/STD testing, as well as administrative duties like processing patient referrals and verifying insurance coverage. The CCS2 will work collaboratively with a close-knit team, adapting to the dynamic environment of the healthcare center to meet the needs of patients effectively. By participating in cross-functional rotations, the CCS2 will develop a versatile skill set that allows for seamless transitions between different roles, ultimately fostering trust and loyalty among patients. AHF emphasizes the importance of adaptability and collaboration among its staff, ensuring that all employees are accountable to multiple leaders. The CCS2 will be a passionate advocate for AHF's initiatives, reinforcing the organization's reputation as a trusted healthcare provider committed to delivering compassionate, high-quality care. AHF is dedicated to equal employment opportunities and considers qualified applicants with criminal histories in accordance with relevant ordinances. The CCS2 position is not just a job; it is an opportunity to contribute to a mission that positively impacts the lives of individuals affected by HIV/AIDS.
Responsibilities
- Perform clinical functions including phlebotomy and HIV/STD testing.
- Handle administrative duties such as processing patient referrals and verifying insurance coverage.
- Ensure operational efficiency within the healthcare and wellness center.
- Provide exceptional patient care and enhance the patient experience.
- Collaborate with a close-knit team to meet the needs of patients.
- Participate in cross-functional rotations to develop a versatile skill set.
- Advocate for AHF's top initiatives and core values.
Requirements
- Strong commitment to patient care and operational efficiency.
- Ability to adapt in a dynamic healthcare environment.
- Experience in clinical functions such as phlebotomy and HIV/STD testing.
- Proficiency in administrative tasks including patient referrals and insurance verification.
- Excellent communication and interpersonal skills.
Nice-to-haves
- Experience in a healthcare setting.
- Knowledge of HIV/AIDS and related health issues.
- Bilingual skills to assist diverse patient populations.
Benefits
- Health insurance
