Client Care Specialist

Addiction Recovery Care - Pippa Passes, KY

Full-time

Pippa Passes, KY

Nursing and Residential Care Facilities

About the position

The Client Care Specialist at Addiction Recovery Care, LLC (ARC) plays a crucial role in ensuring client care and satisfaction within the rehabilitation program. This position involves assisting clients during their admission process, supporting various departments, and maintaining a safe and secure environment for clients and staff. The role is integral to the overall mission of ARC, which focuses on providing high-quality addiction treatment and mental health services.

Responsibilities

• Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff, and clinical staff.
• Assists nursing staff during medication passes.
• Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
• Monitors video surveillance footage and responds to any security-related concerns in a timely manner.
• Completes a daily security checklist per shift when assigned.
• Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
• Monitors and maintains a safe recovery environment within the facility and living quarters.
• Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
• Performs follow-ups to persons served/client referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly, and annual goals and will also participate in the presentation of reports when applicable.
• Orients the client upon admission.
• Multitasks with attention to detail.
• Interacts with staff and clients in a professional manner.
• Participates in staff and state regulatory training as required.
• Communicates with the applicable departments and assists in ensuring the safety of the persons served/client.
• Drug screens persons served/clients, aids in self-administering medication, and monitors persons served/client vital signs.
• Adheres to program policies and procedures while maintaining a professional code of ethics.

Requirements

• High School Diploma or GED
• Healthcare experience preferred
• Substance abuse experience preferred
• Appropriate State and Federal Clearances
• Valid driver's license required

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan with company matching
• Generous paid vacation
• Sick leave
• Holiday leave
• Maternity leave
• Paternity leave