Client-Centric Experience Design (XD) Lead

snipeHIRE - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

About the position

The Client-Centric Experience Design (XD) Lead is a strategic role focused on delivering exceptional experience design services to clients. This position involves leading design thinking workshops, collaborating with cross-functional teams, and developing actionable recommendations that align with clients' business objectives. The role emphasizes fostering strong relationships with stakeholders and continuously evaluating the effectiveness of transformational initiatives.

Responsibilities

• Facilitate and lead immersive design thinking workshops tailored to client needs.
• Collaborate with cross-functional teams to uncover insights, pain points, and opportunities within the client's ecosystem.
• Synthesize insights from design thinking exercises and research to map out strategic opportunities for enhanced user experiences.
• Work closely with client stakeholders to co-create a transformative XD strategy aligned with organizational goals.
• Translate the collaborative vision into a comprehensive, client-tailored roadmap for transformation.
• Define key milestones, initiatives, and timelines to guide clients toward achieving strategic objectives.
• Foster strong relationships with key stakeholders, including executives and project leads.
• Ensure seamless alignment and engagement throughout the strategic planning process.
• Present findings persuasively to emphasize the potential impact of proposed initiatives.
• Formulate clear, data-informed recommendations based on user research and analytics.
• Champion a collaborative and user-centric mindset within the internal team and client's organization.
• Encourage cross-functional dialogue and creative problem-solving.
• Continuously evaluate the performance of transformational initiatives using data-driven insights and adjust the roadmap as necessary.

Requirements

• Bachelor's or Master's degree in Design, Business, or related fields.
• Minimum of 5 years of experience in design strategy, experience design, or related role.
• Proven track record of driving strategic efforts around Decision Intelligence solutions.
• Experience in conducting successful design thinking workshops and developing strategic visions.
• Strong understanding of business fundamentals, especially unit economics and productivity metrics.
• Proficiency in design thinking, user research methodologies, strategic planning, and agile development processes.
• Creative thinker with a passion for innovation and problem-solving.
• Excellent communication, presentation, and interpersonal skills with a client-centric approach.
• Familiarity with design and prototyping tools such as Sketch, Figma, or similar is advantageous.
• Previous involvement in digital transformation projects or client consulting is highly desirable.