Integration Appliance - Charlotte, NC
posted 5 months ago
The Client Community Manager at Intapp is a pivotal role responsible for the administration, management, and growth of our online Client Community. This community serves as a platform where Intapp team members, clients, and Implementation Partners can connect and share valuable information. The primary focus of this role is to drive engagement within the online Client Community through strategic planning and execution of community initiatives and programs, as well as the design of a comprehensive engagement and content strategy. In this position, you will own the administration of the Community platform, which includes user management, site configuration and design, implementing updates and new features, and content creation. Collaboration with internal teams and stakeholders is essential to promote product releases and key product information effectively. You will also be responsible for developing and implementing a content strategy that strengthens our community base and increases engagement. Additionally, you will work closely with internal teams to enhance the product enhancement requests process via the Community. Analyzing community data and metrics to identify trends will be a key part of your role, allowing you to assess the effectiveness of the content strategy and ensure meaningful engagement with clients. You will test various engagement techniques to boost participation and engage internal departments to share content with clients. Furthermore, you will triage and escalate customer issues from the forum to the appropriate internal team and review community posts to identify opportunities for programs, communications, or other initiatives that would interest our client base. Maintaining a strong ongoing relationship with the Community platform vendor is crucial to ensure that Intapp maximizes the value of its software investment by leveraging features effectively and implementing new functionalities as they are released.