Client & Community Relations Manager

Busey Bank - Glenview, IL

Full-time - Mid Level

Glenview, IL

Credit Intermediation and Related Activities

About the position

The Client & Community Relations Manager at Busey Bank plays a crucial role in supporting the organization's vision, mission, and values by driving sales growth and executing strategic charitable initiatives. This position involves collaboration with sales leaders, the Brand Experience team, and community stakeholders to create impactful solutions that enhance both sales processes and philanthropic efforts. The manager oversees regional activities to ensure alignment with corporate goals, optimizes sales training materials, and facilitates community partnerships to support charitable endeavors.

Responsibilities

• Collaborate with sales leadership to assess, develop, optimize, and execute sales training materials.
• Partner with onboarding teams to ensure appropriate training programs are executed for sales representatives.
• Consult with line of business leaders to recommend sales and prospecting strategies and initiatives to improve operational efficiency, customer experience, and loyalty.
• Gather and relay feedback to continuously iterate on the sales strategy.
• Execute Busey's philanthropic strategy, overseeing sponsorships, budgeting, charity outreach, and event wrap-up within the designated region.
• Orchestrate community and charitable event participation while supporting internal volunteerism through campaigns and communications.
• Collaborate with community leaders to enhance Busey's visibility and presence in supported communities.
• Support and facilitate communications for client appreciation functions, business development efforts, and press releases.
• Benchmark and research emerging social impact initiatives and recommend engagement strategies.
• Serve as a liaison between sales, brand experience, and product teams to enhance operational efficiency, customer experience, and loyalty.
• Partner with the Event Experience team to align sales strategy goals with charitable event strategies and recognize employee achievements through internal recognition events.
• Ensure the Market President is well-informed about regional trends, events, and initiatives.
• Maintain the design and integrity of the corporate brand and culture, acting as a 'Busey Brand Ambassador' in all internal and external communications.
• Ensure consistent corporate voice and strategic alignment throughout all First Busey Corporation entities, performing Brand In Action Audits in corporate markets.

Requirements

• Bachelor's degree in Business Administration, Communications, Marketing or related field is required.
• 5 or more years of progressively responsible, multi-faceted sales and marketing experience.
• Strong oral and written communication skills.
• Intermediate knowledge of Microsoft Office, Excel, and Smartsheet.
• Ability to support team efforts as a positive, organized representative of Pillar Relations, managing community relations and supporting market presidents in their development efforts.
• Ability to ensure all marketing and communication programs align with Busey's corporate brand and culture.
• Ability to remain highly organized, meet competing deadlines, and manage budgets effectively.
• Ability to analyze and solve complex problems utilizing advanced concepts.
• Ability to perform duties under frequent time pressures and present effectively to leadership.