Client Coordinator

About the position

The Client Coordinator at Ideal Image plays a crucial role in supporting the sales and operational performance of the clinic by engaging with clients and ensuring a positive experience. This position involves greeting clients, managing schedules, and promoting medical aesthetic services, all while maintaining a high standard of customer service and operational efficiency.

Responsibilities

• Greets clients and visitors into the clinic by standing and extending a warm welcome
• Answers the phone and manages multiple client priorities including troubleshooting calls and scheduling
• Provides world-class customer service to establish and maintain relationships with clients
• Manages treatment book schedules and assists clients with scheduling needs
• Checks clients in and out, including payment management
• Provides clinic tours to new clients as needed
• Actively recommends, promotes, educates, and sells medical aesthetic services and products
• Verifies client information and medical history in accordance with protocols
• Chaperones services as needed
• Ensures clinic email is reviewed and handled accordingly
• Maintains cleanliness of the clinic and organizes treatment rooms
• Assists in inventory intake, recordkeeping, and ordering supplies
• Maintains HIPAA protected record keeping including creation of medical charts
• Adheres to professional standards, policies, and procedures
• Maintains professional relationships with clients, leadership, and sales teams

Requirements

• High School Diploma or equivalent
• 1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment
• Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
• Proven track record of creating excellent customer experiences
• Ability to multitask and prioritize client experience with operational duties
• Ability to operate with integrity and confidentiality with sensitive health-related information
• Ability to learn about products and services to assist with client questions
• Rapid learner with the ability to grasp concepts and protocols
• Maintains a professional appearance and demeanor at all times
• Ability to work in a dynamic, fast-paced environment

Benefits

• Competitive compensation and bonus opportunities
• Comprehensive benefits: Medical, dental, and vision benefits
• Flexible Spending Accounts and Health Savings Accounts
• 401k Plan with Employer Match
• Employer-paid life insurance and short-term disability
• Paid time off: Company paid holidays and vacation days
• Discounted cosmetic services for employee, family, and friends
• Cosmetic products discount