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Client Delivery Lead Revenue Cycle Management Ops - Remote
Optum - Richmond, KY
posted about 1 month ago
About the position
The Client Delivery Lead for Revenue Cycle Management Operations at Optum is responsible for overseeing the development and execution of service delivery commitments to enhance cost performance, productivity, and profitable growth. This role involves managing revenue cycle management clients with significant annual collections, ensuring successful delivery on performance requirements, and driving efficiency through collaboration across various functions. The position requires strong relationship management skills and the ability to influence change to achieve optimal results in client support and performance.
Responsibilities
- Ensure the Optum revenue cycle management suite of metrics and KPIs accurately reflect client financial and operational priorities.
- Develop and manage all client metric reporting definitions and requirements for internal and external usage.
- Monitor client level performance against internal Optum RCM metrics and client level SLAs and KPIs for early issue detection.
- Assemble and lead multi-functional teams to address performance anomalies and build remediation plans.
- Utilize matrix management skills to achieve desired business outcomes through team collaboration.
- Function as the primary client interface and representative of RCM Operations.
- Regularly monitor inventory performance including volumes, dollars, capacity, and backlogs.
- Collaborate on internal calendar planning and reporting with RCM Operational leaders.
- Develop, execute, and monitor client-oriented C&P program planning coordination across RCM.
- Conduct regular KPI monitoring and deep dive reviews for client SLAs and compliance adherence.
- Foster effective communication and build relationships with clients and internal teams.
- Lead initiatives and performance outcomes by creating a collaborative, high-performance work environment.
- Partner with CRE to manage operational communications to clients and Optum RCM senior executives.
Requirements
- 8+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back.
- 8+ years of client management/consulting experience within the healthcare delivery system.
- 5+ years of formal operations leadership experience leading a RCM team.
- Demonstrated experience building and maintaining rapport with enterprise level executives.
- Proven in-depth knowledge of client services management.
- Ability to make strategic, operational, and administrative decisions in response to emerging conditions.
- Ability to analyze complex market opportunities and develop creative solutions.
- Advanced consultative selling skills with the ability to construct solutions.
- Ability to facilitate organizational change through new programs and services.
- Ability to provide recommendations for improvements to internal and external processes.
Nice-to-haves
- Experience in healthcare technology solutions.
- Familiarity with regulatory compliance in healthcare.
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
