Client Direct Auto Loan Officer

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations.

Responsibilities

• Demonstrates excellent client service skills through actively listening to incoming client phone calls regarding auto loan applications.
• Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions.
• Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions.
• Handles situations which may require adaptation of response or extensive research according to the client's response.
• Identifies and engages internal bank partners as necessary on collaborative solutions.
• Uses computerized system for tracking information gathering and follow-up of assigned clients.
• Provides technical and sales training to associates.

Requirements

• 1+ years of call center experience or equivalent.
• Excellent verbal and written communication skills.
• General computer skills.
• Strong typing skills.

Nice-to-haves

• Bank-related automotive financing skills.
• Active Listening.
• Attention to Detail.
• Customer and Client Focus.
• Oral Communications.
• Account Management.
• Adaptability.
• Client Experience.
• Branding.
• Loan Structuring.
• Pipeline Management.
• Data Collection and Entry.
• Emotional Intelligence.
• Written Communications.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support to employees.
• Discretionary incentive eligible.
• Annual discretionary award based on performance.