Cotiviti - South Jordan, UT
posted about 2 months ago
The Client Enablement Manager at Cotiviti, Inc. plays a crucial role in bridging the gap between client-facing teams and development. This position is designed for individuals who excel in client-centric project management, troubleshooting, and escalation processes. The primary focus of this role is to build and maintain strong customer relationships while ensuring the successful delivery of projects. The Client Enablement Manager will engage in rapid evaluation and resolution of technical inquiries and requests, thereby enhancing the overall client experience. Additionally, this role involves gathering requirements for software tools aimed at improving the efficiency of testing and claims analysis, contributing to the continuous improvement of work management processes. In the broader context, the Client Enablement Manager is responsible for ensuring that existing clients recognize the value of Cotiviti's solutions and partnership. This involves developing targeted project and action plans, maintaining communication with both internal teams and clients, and ensuring the completion of tasks. The role requires a proactive approach to analyzing client releases and testing plans, coordinating multi-product planning, and maintaining a comprehensive mapping of client-facing test environments. The Client Enablement Manager will also be tasked with communicating sensitive information tactfully, resolving issues promptly, and mitigating risks associated with projects. Overall, this position is integral to fostering a high-performance team culture and driving client satisfaction through effective project management and communication.