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Palco - Cincinnati, OH
posted 2 months ago
About the position
The Client Engagement Manager (CEM) at Palco plays a pivotal role in connecting the company with its partners nationwide while supervising a small to medium-sized team. This position is essential for addressing client needs, providing expert knowledge on programs, and driving process improvements. The CEM is responsible for building long-term relationships with clients and partners, ensuring compliance with regulations, and enhancing operational efficiency through strategic planning and performance analysis.
Responsibilities
- Provide leadership and guidance to a small to medium-sized staff.
- Develop and implement strategic plans to achieve contract objectives and ensure contract deliverables are met.
- Monitor and analyze key performance indicators to identify areas for improvement.
- Implement process improvement initiatives to enhance operational efficiency.
- Provide expert level information of the workings of the program across all departmental workflows.
- Collaborate with senior leadership to develop and execute business development strategies.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Build and maintain relationships with key stakeholders, including clients, vendors, and community partners.
Requirements
- Minimum of a 4-year degree preferred.
- 3 years of account management or project management required.
- Proven experience in operations management, preferably in a multi-state environment.
- Strong leadership qualities with the ability to motivate and mentor teams.
- Excellent strategic planning skills to drive growth and achieve targets.
- Ability to analyze data and make informed decisions based on key performance indicators.
- Exceptional project management skills to oversee multiple initiatives simultaneously.
- Strong business development acumen with the ability to identify opportunities for growth.
- Excellent negotiation skills to establish partnerships.
- Effective communication skills, both verbal and written, to interact with stakeholders at all levels.
Nice-to-haves
- Customer relations experience a plus.
Benefits
- Flexible schedule
- Opportunities for advancement
- Paid time off
- Paid training
