Client Executive

Tyler Technologies - Yarmouth, ME

Full-time - Mid Level

Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

The Client Executive at Tyler Technologies is responsible for nurturing and maintaining relationships with executive-level clients. This role involves providing expert advice and recommendations on Tyler products, ensuring client satisfaction, and developing strategic roadmaps tailored to client needs. The Client Executive will also engage in regular communication and site visits to assess client health and promote loyalty through effective service delivery.

Responsibilities

• Develops and maintains an excellent relationship with assigned clients at the highest levels.
• Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
• Assess client's electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
• Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
• Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Serve as point of contact for executive-level client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
• Consult with clients on business processes and software modifications.
• Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
• Perform other duties as assigned.

Requirements

• BS/BA degree in related field or equivalent experience is desired.
• Minimum 3 years' experience of account management experience preferred.
• Ten or more years' experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Software life cycle knowledge required.
• Excellent planning, organizational skills, and ability to follow-through until process are completed.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Exceptional conflict management, interpersonal and negotiating skills.
• Working knowledge of Tyler products required.
• Strategic planner with excellent organizational skills and ability to follow-through until process is completed.