Client Experience and Sales Manager

$33,280 - $37,440/Yr

ELIVATE Drip Spa - Weslaco, TX

Part-time - Mid Level

Weslaco, TX

About the position

The Client Experience and Sales Manager at ELIVATE Drip Spa is responsible for leading daily operations and clinical services to ensure a seamless client experience while driving business growth. This role involves overseeing staff, managing expenses, and implementing promotional strategies to enhance sales and membership growth. The manager will also monitor key performance indicators (KPIs) and ensure staff training and onboarding are effectively conducted.

Responsibilities

• Manage day-to-day spa operations, ensuring efficiency, cleanliness, and compliance with health and safety standards.
• Collaborate with nursing and clinical staff to ensure protocols and client care standards are met.
• Lead the development and execution of in-house promotions and membership growth strategies to drive sales and revenue.
• Monitor and manage spa expenses, identifying opportunities to reduce costs without compromising quality.
• Develop strategies to increase revenue through promotions, memberships, and new service offerings.
• Provide excellent customer service by resolving inquiries and addressing complaints.
• Monitor KPIs related to sales, retention, client satisfaction, and service performance.
• Lead staff training, onboarding, and continuous education programs.
• Schedule, hire, onboard, and train Spa Consultants and clinical staff.
• Develop and implement strategies to grow memberships and increase client retention.
• Manage inventory and supplies, ensuring proper tracking and replenishment.
• Provide regular reports on performance, sales, promotions, and operational issues to upper management.

Requirements

• Experience in spa management, wellness, or clinical operations.
• Strong leadership skills, with experience managing both clinical and non-clinical staff.
• Proficient in Excel and other software for tracking KPIs and managing expenses.
• Strong knowledge of sales, promotions, membership growth, and cost-control strategies.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks, including overseeing operations, keeping expenses low, and increasing revenue.

Nice-to-haves

• Experience with Microsoft Office (1 year preferred).
• Bilingual in Spanish (preferred).

Benefits

• Employee discount
• Flexible schedule
• Opportunities for advancement
• Paid time off