Client Experience Associate - Mail and Imaging

Novitex Enterprise Solutions - Cottonwood Heights, UT

Full-time

Cottonwood Heights, UT

Administrative and Support Services

About the position

The Client Experience Associate - Mail and Imaging role at Novitex Enterprise Solutions involves performing various mail center activities, including sorting, scanning, and delivering mail. The position requires strong organizational and communication skills, as well as the ability to work independently in a fast-paced environment. The associate will also be responsible for maintaining logs and documentation, ensuring customer satisfaction, and adhering to safety procedures.

Responsibilities

• Perform various Mail Center/Shipping/Receiving activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Lift heavy boxes, files, or paper when needed
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Adhere to all safety procedures
• Take direction from the site manager
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as assigned
• Operate mailing, copy, or scanning equipment
• Handle time-sensitive material like confidential, urgent packages
• Sort and deliver mail, small packages
• Batch documents
• Key data from source documents in a timely and efficient manner
• Perform verification duties as required
• Key correcting entries as indicated by verification or other warning
• Troubleshoot data problems as needed
• Assist in development of production formats and keying procedures
• Demonstrate high levels of safety awareness and notify supervisor of potential hazards
• Follow security and privacy policies to protect informational assets
• Perform other duties as required

Requirements

• Keyboarding and Windows environment PC skills required (Word, Excel)
• Experience running mail posting equipment is a plus
• Experience with data entry
• Excellent communication skills both verbal and written
• Ability to lift up to 55 lbs with or without accommodations
• Willingness and availability to work additional hours if assigned
• Ability to effectively work individually or in a team environment
• Ability to stand, sit, walk for extended periods for mail/package delivery and processing