client experience representative

About the position

The Client Experience Representative role at Randstad US involves providing exceptional customer service in a call center environment, focusing on assisting clients with their financial needs and promoting home ownership. The position requires strong interpersonal skills and the ability to handle a high volume of inbound customer contacts while maintaining efficiency metrics.

Responsibilities

• Handle a large volume of inbound customer contacts, supporting and promoting the overall financial information of our customers.
• Provide exceptional client service through strong interpersonal and client relationship management (CRM) skills.
• Serve as the initial point of contact for clients, following standardized procedures to meet client needs.
• Conduct research for complex requests as needed.
• Utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics.
• Document client and team feedback in support of service improvement efforts within the business.
• Use a consultative approach to position products and services to clients.

Requirements

• A minimum of two years of related work experience is required.
• Experience in client services preferred.
• Undergraduate degree or equivalent combination of training and experience required.
• 3 years minimum of call center experience.
• Technical knowledge and adept at navigating multiple programs and applications simultaneously.
• Intermediate knowledge of MS Office Suite.

Nice-to-haves

• Banking experience (2 years)
• Telephone Etiquette
• Basic Computer Skills

Benefits

• Market competitive pay - $23
• Access to benefits including healthcare
• State-of-the-art training
• Supportive management invested in your success
• Encouraging, friendly team members
• Opportunity to learn new skills and grow your career
• Experience at a brand-name, instantly recognizable organization