This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Client Experience Specialist
$39,520 - $45,760/Yr
Breakthrough Physical Therapy - Sunnyvale, CA
posted 2 months ago
Part-time,Full-time - Entry Level
Sunnyvale, CA
Ambulatory Health Care Services
About the position
The Client Experience Specialist at BreakThrough Physical Therapy plays a crucial role in enhancing patient services by engaging with past and potential clients through effective communication. This position focuses on outreach, understanding client needs, and promoting the company's services to facilitate growth and improve client satisfaction.
Responsibilities
- High call volume connecting with past patients/clients
- Understanding patient/client needs and offering solutions and support
- Answering potential patient/client questions and conducting follow-up communications
- Utilization of promotional resources to increase patient/client visit volume
- Working with Care Team to coordinate patient/client visits
- Qualifying patients/clients from digital campaigns and referrals
- Creating and maintaining a list/database of future prospective patients/clients
- Tracking weekly, monthly, and quarterly outcome metrics
- Building pipelines with Marketing and Development team
- Maintaining database of prospective patient/client information
Requirements
- 1 year of experience in a related field
- Excellent verbal and written communication skills
- Ability to connect and interact with past and potential patients/clients
- Persuasive and goal-oriented
- Energetic, outgoing, and friendly demeanor
- Self-motivated and self-directed
- Ability to multitask, prioritize, and manage time efficiently
- In-depth understanding of company services and its position in the industry
- Knowledge of sales process from initiation to close
- Strong computer skills, including Google Suite and CRM experience
Nice-to-haves
- Telecommunication sales and/or marketing experience
- Previous experience in outbound call center or inside sales
Benefits
- Paid training
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- On-the-job training
- Vision insurance
- 401(k) matching
- Flexible schedule
- Referral program
