CLIENT GUIDE

$35,360 - $35,360/Yr

Wayforth - Richmond, VA

Part-time - Entry Level

Richmond, VA

Personal and Laundry Services

About the position

The position at WayForth LLC involves providing exceptional client experiences during home transitions, particularly for seniors. The role requires compassion, professionalism, and a customer-centric approach while assisting clients with downsizing, packing, and unpacking their belongings. The employee will work closely with a Project Manager to ensure that all aspects of the move are handled efficiently and with care, adhering to company policies and procedures.

Responsibilities

• Provide an excellent customer experience by performing all responsibilities with care, attention to detail, and efficiency.
• Properly wrap and unpack clients' belongings into and from boxes or containers safely and carefully to avoid damage.
• Help manage all areas of the client's move including downsizing, staging, packing/unpacking, and clear outs.
• Examine products for defects prior to packing.
• Strategically pack to replicate the client's home as closely as possible.
• Seal, label, and load containers for moving with care to avoid damage or breakage.
• Adhere to and support the project plan as directed by the Project Manager.
• Provide consideration and care to client and clients' goods while working within the company's ethics agreement.

Requirements

• Must be vaccinated or willing to be fully vaccinated for Covid-19 within two months of starting.
• Must have reliable transportation to transport supplies and employees to client/project locations.
• Must be willing to drive long distances within the serviced area when scheduled.
• Must have a smartphone and/or computer to check schedule and work emails daily.
• Must attend all required trainings and read/reply to work-related emails.
• Must be able to download work-required apps onto personal phone & computer.
• Must be available to work 3+ consecutive days per week (Monday to Friday) between 8:00 a.m. and 5:30 p.m.
• Must be able to lift up to 30 lbs. and stand for 4-8 hours during assigned projects.

Nice-to-haves

• Strong decision-making ability and attention to detail.
• Ability to interact with staff at all levels in a fast-paced environment.
• Flexibility, proactivity, resourcefulness, and efficiency in work.
• Ability to accept constructive feedback.

Benefits

• Part-time work schedule with flexible hours.
• Opportunity to work in a supportive team environment.