Client Implementation & Program Senior Associate

$55,000 - $70,000/Yr

Teladoc

Full-time - Mid Level

Ambulatory Health Care Services

About the position

Teladoc Health is a global, whole person care company dedicated to transforming the healthcare experience. As an employee, you are empowered to show up every day as your most authentic self and be a part of something bigger, thriving both personally and professionally. In this fast-paced role, you will function as a trusted subject matter expert on all things related to client implementation. Your primary responsibility will be to coordinate and prioritize project tasks, manage timelines, maintain implementation schedules, and communicate statuses effectively. Ensuring that projects are implemented within established timelines, contractual obligations, and regulatory requirements is critical to your success in this role. You will manage multiple client implementations and projects simultaneously while collaborating closely with various functions and teams across the organization. Your contributions will directly impact the company's ability to meet its high growth objectives and extend its reach, ultimately improving the lives and health of more people. Core competencies required for success in this position include leadership, communication, organization, problem-solving, flexibility, and a knack for improving processes and productivity. In this role, you will launch Teladoc products, programs, and services, implement and maintain project plans and playbooks for ongoing business, and transition clients to the appropriate Client Management team for ongoing support. Exceptional communication, analytical, and organizational skills are essential to own key projects end-to-end, including discovery, analysis, solution planning, and delivery with executive readouts and reporting throughout the project lifecycle. You will also support the delivery of enterprise tools that allow the Client Strategy team to seamlessly configure and manage new clients across various sectors, ensuring customer satisfaction through thorough communication and follow-up.

Responsibilities

• Launch Teladoc products, programs, and services.
• Implement and maintain project plans and playbooks for all ongoing business.
• Transition clients to the appropriate Client Management team for ongoing support.
• Own key projects end-to-end, including discovery, analysis, solution planning, and delivery with executive readouts and reporting throughout the project lifecycle.
• Facilitate online meetings and conference calls to orientate new clients and collaborate about concerns.
• Use organization-wide and departmental KPIs to drive prioritization and decision-making.
• Support key projects end-to-end, including discovery, analysis, solution planning, and delivery with executive readouts and reporting throughout the project lifecycle.
• Support the delivery of enterprise tools that allow the Client Strategy team to seamlessly configure and manage new clients across Commercial Partnerships, Health Systems, Strategic Programs, and Implementation Services.
• Support Go-To-Market/pilots/Sales RFP process.
• Help identify new strategies to support a first-class client implementation experience.
• Ensure customer satisfaction through follow-up, thorough communication, and effectively convey diverse client needs internally.

Requirements

• Bachelor's degree.
• 3+ years of professional and client-facing experience and/or direct project management experience.
• Experience in the healthcare industry or a similarly regulated environment.
• Ability to work nimbly across multiple projects and balance competing priorities cross-functionally.
• A metrics-driven approach, with the ability to set and track individual project metrics linked to company and team goals.
• Excellent interpersonal communication skills, communicating with upper management, cross-functional teams, and clients.
• Strong project management skills, proven ability to multitask effectively.
• Self-starter, initiator, strong organizational, presentation, interpersonal, and consultative skills.

Nice-to-haves

• Official PMP Certification.

Benefits

• Performance bonus eligibility.
• Comprehensive health benefits package.
• Opportunities for professional development and growth.
• Flexible work environment.