Client Implementation & Solutions Manager

$70,000 - $85,000/Yr

Teladoc

Full-time - Mid Level

Ambulatory Health Care Services

About the position

Teladoc Health is a global, whole person care company dedicated to transforming the healthcare experience. As an employee, you are empowered to show up every day as your most authentic self and be part of something bigger, thriving both personally and professionally. This position offers a unique opportunity to take the lead in bringing innovation and vision to new strategic partnerships and enterprise clients. It is a high-impact, high-profile role where you will leverage creativity and keen business acumen to standardize processes and share expertise for the benefit of the entire Client Implementation team. Your focus will be on prioritizing tasks and projects while identifying and resolving problems in the client implementation lifecycle. You will collaborate closely with multiple functions and teams across the organization to drive real impact, functioning as a trusted advisor as you implement all products, programs, or services and drive onboarding. The work environment is fast-paced and can be ambiguous, requiring you to manage multiple projects and client implementations simultaneously. Your contributions will directly impact the company's ability to meet its high growth objectives and extend its reach, ultimately improving the lives and health of more people. Core competencies required for success in this role include leadership, communication, organization, problem-solving, flexibility, and a knack for improving processes and productivity.

Responsibilities

• Lead, facilitate, coordinate, and track day-to-day activities required to ensure implementation projects are completed on time and successfully.
• Own and/or support key projects end to end, including discovery, analysis, solution planning, and delivery with executive readouts and reporting throughout the project lifecycle.
• Explain technical concepts confidently to non-technical audiences; familiarity with medical and healthcare terminology is essential.
• Lead and support projects aimed at improving the implementation lifecycle to achieve scalability and automation.
• Use organization-wide and departmental KPIs to drive prioritization and decision-making.
• Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals.
• Build strong relationships with cross-functional teams, both externally and within Teladoc Health.
• Manage multiple implementations simultaneously, assisting the team to deliver launches on time.
• Project manage new product operational readiness cross-departmentally, implementing best practices for pilot clients and associated go-to-market initiatives.
• Create and manage customer-specific materials and implementation artifacts.
• Collaboratively drive enrollment revenue within the client population with support from Enrollment Marketing and Health Services teams.
• Support go-to-market efforts, pilots, and the Sales RFP process.

Requirements

• 4-5+ years of professional experience and/or direct project management experience.
• 3+ years of client-facing experience.
• Experience with health benefits, health and wellness, health plans, or health systems.
• Excellent interpersonal and communication skills, including finesse in communicating with both upper management and less-experienced team members.
• Ability to work nimbly across multiple projects and balance competing priorities cross-functionally.
• A metrics-driven approach, with the ability to set and track individual project metrics linked to company and team goals.
• Ability to identify needs, jump in, and work independently while also being a team player.
• Keen attention to detail and strong technical acumen.
• An inventive, think-on-your-feet approach with masterful problem-solving skills.
• Experience working with all levels within a client organization, from strategic to tactical.
• Experience leading meetings and presentations.
• Official PMP Certification is a plus.
• Multi-lingual is a plus (proficient in English).
• A Bachelor's degree from an accredited college/university or relevant experience.

Nice-to-haves

• Official PMP Certification is a plus.
• Multi-lingual is a plus (proficient in English).

Benefits

• Performance bonus eligibility
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Paid time off
• Flexible working hours
• Professional development opportunities
• Employee wellness programs