Client Manager, Small Business Benefits & HR Consulting

Arthur J. Gallagher - Brentwood, TN

Full-time - Entry Level

Brentwood, TN

Insurance Carriers and Related Activities

About the position

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. In this role, the Client Manager will be responsible for account management as the primary responsibility, with specific retention goals. You will manage the day-to-day account management for routine and moderately complex client accounts, overseeing an assigned book of business while building, expanding, and solidifying relationships with existing clients. You will lead appropriate resources to address the client's risk and capital management needs, securing existing business and driving the sale of additional services and coverage levels. Cultivating relationships with the most senior buyers in the client organization, as well as with day-to-day client representatives and buyers, is essential. You will also coordinate the work of administrative support and customer service, and may provide support to an Account Executive and/or a Broker Producer.

Responsibilities

• Account management as primary responsibility with retention goals.
• Responsible for the day-to-day account management for routine/moderately complex client accounts.
• Manage an assigned book of business and build, expand, and solidify relationships with existing clients.
• Lead appropriate resources to address the client's risk/capital management needs.
• Secure existing business and drive the sale of additional services and coverage levels.
• Cultivate relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Coordinate the work of administrative support and customer service.
• Provide support to an Account Executive and/or a Broker Producer.

Requirements

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• License required.
• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

Nice-to-haves

• Experience in client coordination and claims management.
• Ability to travel approximately 25% of the time.

Benefits

• Paid parental leave
• Health savings account
• Health insurance
• Dental insurance
• Flexible spending account
• Matching gift program
• Vision insurance
• Flexible schedule
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Digital mental health services (Talkspace)
• Flexible work hours
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program