Client Manager, Small Business Benefits & HR Consulting

About the position

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. Gallagher Benefit Services is looking to add an Account Manager to its growing small business team.

Responsibilities

• Build and solidify relationships with existing clients by providing exceptional ongoing care.
• In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
• Conduct virtual or in person client presentations.
• Manage an assigned book of business and builds, expands, and solidifies relationships with existing clients.
• Leads appropriate resources to address the client's risk/capital management needs.
• Secures existing business and drives the sale of additional services and coverage levels.
• Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers.
• Has retention goals for assigned group of accounts.
• May coordinate the work of administrative support and customer service.

Requirements

• Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
• Life and Health license required.
• Able and willing to travel approximately 25% of the time.

Nice-to-haves

• Excellent verbal and written communication skills.
• Ability to quickly determine critical issues.
• Effectively manages/balances multiple and sometimes competing priorities.
• Comfortably engages others in consultative discussion.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program