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Client Manager
Allied Universal - San Francisco, CA
posted about 2 months ago
About the position
The Client Manager at Allied Universal is responsible for leading a business segment within a designated region, focusing on enhancing client experiences and building long-term relationships. This role involves managing a team to meet operational goals and ensuring high-quality service delivery. The position requires a minimum of two years of security experience and some management experience, with a strong emphasis on client satisfaction and employee engagement.
Responsibilities
- Set the direction, tone, and client-specific plan for achieving agreed-upon service levels.
- Focus on hiring, development, and retention of security officers and Operations Managers.
- Communicate high service level expectations to ensure client and employee satisfaction.
- Engage regularly with clients to enhance the value of Allied Universal's offerings.
- Coordinate the day-to-day efforts of Operations Managers and other personnel to ensure quality service delivery.
- Manage service delivery through subordinate teams and fill in for the Branch Manager/Director of Operations as needed.
- Ensure all contractually scheduled hours are met with minimal unbilled overtime.
- Coach, counsel, and develop assigned personnel for advancement opportunities.
- Utilize WinTeam for scheduling, billing, and reporting for effective business management.
- Enforce company policies as outlined in handbooks and executive memos.
- Identify, analyze, and solve problems while creating opportunities for continuous improvement.
- Act as a liaison between Allied Universal and customers, including travel for face-to-face meetings.
- Maintain confidentiality of all information and prepare accurate reports.
- Participate actively in community and business-related organizations.
Requirements
- Bachelor's degree in Criminal Justice, Business Administration, or a related field.
- Minimum three years of experience in a service industry.
- Proven strong service orientation and excellent interpersonal skills.
- Ability to develop and grow client relationships.
- Strong decision-making skills and ability to conduct courageous conversations.
- Ability to manage multiple tasks and priorities in complex situations.
- Excellent verbal and written communication skills.
- In-depth understanding of financial performance.
- Ability to work in a team-oriented management environment.
Nice-to-haves
- Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience.
- Experience in contract, proprietary security services, or military/law enforcement.
Benefits
- Medical, dental, vision, basic life, AD&D, and disability insurance.
- Enrollment in the company's 401(k) or Supplemental Income Plan, subject to eligibility requirements.
- Eight paid holidays annually, five sick days, and four personal days.
- Vacation time offered at an accrual rate of 3.08 hours biweekly.
