Client Office Phlebotomist-Full-time Days SW

Northwestern Memorial Healthcare - Bettendorf, IA

Full-time

Bettendorf, IA

1,001-5,000 employees

Hospitals

About the position

The Client Office Phlebotomist position at Northwestern Medicine is a full-time role focused on performing phlebotomy and lab specimen collections at a client site in Bettendorf, IA. This role emphasizes patient care, adherence to safety protocols, and effective communication with patients and healthcare staff. The position requires working Monday through Thursday from 8 am to 6 pm, contributing to the organization's mission of providing high-quality healthcare services.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age-related standards.
• Provides appropriate post-phlebotomy patient care.
• Identifies need for patient medical assistance and calls code as appropriate.
• Reviews/Records refrigerator temperature(s) and QC/QA records.
• Records areas of concern through the Corrective Action Log and reports to maintenance for repair.
• Labels and processes specimens according to established protocols and policies.
• Effectively procures blood specimens from various patient demographics including infants, adults, and wheelchair-bound patients.
• Understands the operation and maintenance of equipment pertinent to the job.
• Follows up with all outstanding orders on manifest log and communicates with client office staff.
• Requests/obtains written physician orders with all required information for lab services requested.
• Accurately orders laboratory tests in computer systems.
• Prioritizes tasks and is able to multi-task.
• Maintains a recollection or cancellation rate of less than 2 percent.
• Follows TJC National Patient Safety goals regarding two patient identifiers and handwashing.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly or identifies appropriate resources.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others and respects diverse opinions and styles.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Participates in efforts to reduce costs and improve services.
• Communicates problems with specimen procurement to ensure optimal care.
• Provides follow-up on test results to appropriate individuals in a professional manner.
• Maintains a safe work environment and adheres to safety practices.
• Performs clerical duties related to handling and processing lab specimens.

Requirements

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution.
• One or more years of phlebotomy experience in a healthcare setting.

Nice-to-haves

• Experience performing phlebotomy on a broad range of patient types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiarity with medical EMR systems.
• Knowledge of medical terminology.
• Bilingual skills.

Benefits

• 401(k) matching
• Loan forgiveness
• Tuition reimbursement