Client Onboarding Specialist I - Implementation (Entry Level)

ADP - El Paso, TX

Full-time - Entry Level

El Paso, TX

Professional, Scientific, and Technical Services

About the position

ADP is hiring a Client Onboarding Specialist. This entry-level position is designed for individuals looking to grow their careers in an agile and dynamic environment, with ample opportunities for progression. As a Client Onboarding Specialist, you will be the first point of contact for small business clients after they purchase ADP's industry-leading payroll and HR solutions. Your role will involve building strong relationships with clients and ensuring a seamless implementation of ADP's technologies, setting them up for long-term success. You will have a direct impact on the daily lives of your clients' employees, from managing paychecks to health benefits and beyond. In this role, you will spend most of your day answering calls from clients and following up on open items to ensure their needs are met. Each day will present new challenges as you interact with clients from various geographies and industries, tailoring solutions to their unique requirements. This variety will keep your work interesting, and ADP's top-ranked training will equip you with the skills necessary for success. To thrive in this position, you must be comfortable working in a metrics-driven call center environment. You will need to establish rapport and trust with clients through clear and professional communication, both over the phone and in writing. Your ability to maintain high client satisfaction scores will be a source of pride. The pace of work can be demanding, but ADP fosters a fun and inclusive culture where you can build lasting friendships while advancing your career.

Responsibilities

• Onboard Clients by creating exceptional onboarding experiences for each product or service implementation.
• Implement ADP Technologies by analyzing existing systems, interface requirements, and business processes, and incorporating new processes and tools when recommending and implementing the ADP solution.
• Partner Internally by collaborating with ADP associates in sales and customer service, exchanging routine information with the client project team regarding priorities, timeliness, and issues.
• Multi-Task & Communicate by managing multiple time-sensitive follow-ups/projects simultaneously and sharing essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls, especially during peak seasons.

Requirements

• Prior experience is not required; training will be provided to ensure success in the role.
• Ability to work overtime hours during peak seasons.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering for causes you care about.