ADP - Elk Grove Village, IL
posted about 2 months ago
ADP is hiring a Client Onboarding Specialist. This role is pivotal as it serves as the first point of contact for small business clients after they purchase ADP's industry-leading payroll and HR solutions. The Client Onboarding Specialist is responsible for building strong relationships with clients and ensuring a seamless implementation of ADP's technologies, setting clients up for long-term success. The position requires a proactive approach to client interactions, where the specialist will address client needs, provide guidance on using ADP's products, and ensure that clients feel comfortable and confident in utilizing the services provided. In this dynamic role, you will spend a significant portion of your day answering calls from clients, following up on open items, and ensuring that their needs are met. Each day will present new challenges as you engage with clients from various industries and geographies, tailoring solutions to meet their unique requirements. The position is structured within a metrics-driven call center environment, where effective communication and relationship-building skills are essential. You will be expected to maintain high client satisfaction scores through clear and professional communication, both verbally and in writing. ADP prides itself on fostering a culture of inclusion and belonging, where employees can thrive and develop their careers. The company offers extensive training and mentorship opportunities to support your growth. As a global leader in human resources technology, ADP is committed to innovation and diversity, making it a great place to build a career while forming lasting friendships with colleagues. Overall, this position is not just about onboarding clients; it's about making a significant impact on their day-to-day operations, from payroll to health benefits, and ensuring they have a positive experience with ADP's services.