ADP - El Paso, TX
posted 2 months ago
ADP is hiring a Client Onboarding Specialist. In this role, you will be the first point of contact for small business clients after they purchase ADP's industry-leading payroll and HR solutions. Your primary responsibility will be to build strong relationships with clients and ensure a seamless implementation of ADP's technologies, setting them up for long-term success. You will have a direct impact on the daily lives of your clients' employees, from managing paychecks to health benefits and beyond. Your day will primarily consist of answering calls from clients and following up on open items to ensure their needs are met. Each day will bring new clients from various geographies and industries, and the solutions you provide will be tailored to their unique requirements. This dynamic environment will keep your work interesting, and ADP's top-ranked training will equip you with the skills necessary for success. To excel in this position, you must be comfortable in a metrics-driven call center environment and possess excellent communication skills that foster rapport and trust with clients. Your ability to convey information clearly, both verbally and in writing, will be crucial in achieving high client satisfaction scores. The role requires a proactive approach to managing a high volume of inbound calls, especially during peak seasons, while maintaining a structured daily schedule. ADP prides itself on its inclusive culture, where you can find not only a career but also lasting friendships.