Client Onboarding Specialist - Time & Labor

About the position

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. Even more, you'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees - from paychecks to health benefits and beyond. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!

Responsibilities

• Onboard Clients by creating exceptional onboarding experiences for each product or service implementation.
• Implement ADP Technologies by analyzing existing systems, interface requirements, and business processes.
• Partner Internally by interacting/collaborating with ADP associates in sales and customer service.
• Multi-Task & Communicate by working on multiple time-sensitive follow-ups/projects at the same time.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.

Requirements

• Prior experience is not required; we will train you to be successful.
• Ability to work overtime hours during peak seasons.

Benefits

• Best-in-class benefits start on Day 1.
• Company-paid time off for volunteering for causes you care about.
• Focus on mental health and well-being.