Client Onboarding Specialist

$48,000 - $57,000/Yr

Unclassified - Saint Petersburg, FL

Full-time - Entry Level

Hybrid - Saint Petersburg, FL

About the position

The Client Onboarding Specialist at Fiduciary Trust International is responsible for managing the onboarding process for new clients, ensuring the successful opening of accounts, and handling the closure of terminated relationships. This role involves coordinating with various teams to facilitate the account opening process, ensuring compliance with KYC/AML regulations, and maintaining data integrity throughout the onboarding journey. The Specialist will work in a hybrid environment, collaborating with investment and client-facing professionals to optimize client experiences and improve onboarding processes.

Responsibilities

• Manage the onboarding process for various clients including investment management, trust & estates, and custody-only accounts.
• Liaise with front office departments to coordinate delivery of appropriate documentation to clients.
• Assess client onboarding documentation for completeness, accuracy, validity, and readiness for onboarding.
• Work with front office and clients to obtain missing information needed for verification and onboarding.
• Collect and review required account opening documents to determine proper administration of accounts and compliance with state laws.
• Interpret language in trust agreements and legal documents related to KYC completion.
• Coordinate and perform basic KYC screening on existing clients.
• Perform day-to-day activities in alignment with KYC/AML regulatory policies and procedures.
• Direct communication requirements to businesses regarding KYC, including reports and tracking of account opening data.
• Provide oversight and guidance for training requirements necessary to meet regulatory standards.
• Determine if business has properly presented KYC information and escalate issues to management as needed.
• Coordinate the asset transfer phase and other client setup tasks.
• Verify and communicate account funding status and other client setup milestones to market teams.
• Maintain client onboarding checklists and procedures.
• Complete and coordinate account closing tasks with internal and external parties.
• Stay updated on regulatory changes impacting the account opening process by partnering with Legal & Compliance.
• Ensure data integrity of client account information during the onboarding process.
• Participate in other projects as assigned by Supervisor or Manager.

Requirements

• Bachelor's degree or equivalent experience required.
• 1-5 years of experience in the financial services industry required.
• Experience with client onboarding or KYC and AML experience highly preferred.
• Strong written and verbal communication skills.
• Ability to work efficiently and accurately in a fast-paced, multi-tasking environment.
• Strong aptitude to understand, utilize, and improve technology platforms.
• Highly motivated and self-directed with the ability to work independently or within a group.
• Prior experience working with senior level professionals.
• Ability to maintain confidentiality and handle client account information.
• Trust Administration background and knowledge or ability to review and interpret trust language a plus.
• Strong analytical skills with the ability to think strategically and improve processes.
• Strong skills in MS Word, Excel, PowerPoint, and SharePoint.

Nice-to-haves

• Trust Administration background and knowledge or ability to review and interpret trust language.

Benefits

• Discretionary bonus
• 401k plan
• Health insurance
• Employee well-being programs
• Learning opportunities
• Flexible work environment