Client Online Payroll Support

Paychex - Saint Petersburg, FL

Full-time - Mid Level

Saint Petersburg, FL

Professional, Scientific, and Technical Services

About the position

The Client Online Payroll Support role at Paychex involves providing customer service for clients utilizing Paychex products, particularly for payroll processing through a web-based portal or mobile app. The position requires delivering quality service, resolving customer issues, and maintaining good customer relations while adhering to company policies and procedures.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with technology, systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions with clients.
• Serves as a mentor for less experienced teammates.
• Performs data input, maintaining strong prioritization and organization.

Requirements

• High School Diploma - Required
• Call Center Help Desk / Customer Support / Tier I Support experience preferred.