Client Operations AR Transaction Specialist - Remote

Ovation Healthcare Research - Berrien Springs, MI

Full-time - Entry Level

Remote - Berrien Springs, MI

101-250 employees

About the position

Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance, and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer-focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. The Client Operations Accounts Receivable Transaction Specialist's main duties will be to ensure all assigned client's reconciliations are completed timely, and results analyzed for process improvements and reported to the Client Service team. This role requires a high level of attention to detail and the ability to manage multiple tasks effectively. The specialist will be responsible for posting any missing payments to accounts through the RP function for client reconciliation processes, analyzing missing transactions, and working with the Client Operations team on process improvements. Additionally, the specialist will report all findings of the reconciliation to the Client Operations Analysts and Client Operations Supervisor, complete client-specific reports and requirements in a timely manner, and maintain a thorough and effective contingency plan to ensure client service level expectations are met at all times.

Responsibilities

• Post any missing payments to accounts through RP function for client reconciliation process.
• Analyze missing transactions and work with Client Operations team on process improvements.
• Report all findings of the recon to the Client Operations Analysts and Client Operations Supervisor.
• Complete client-specific reports and requirements in a timely manner.
• Meet deadlines despite frequent interruptions and redefined priorities.
• Take initiative and action to respond, resolve, and follow up regarding AR Transaction issues and client requests in a timely manner.
• Maintain a thorough and effective contingency plan to ensure client service level expectations are met at all times.
• Monitor client collections and placements, and report discrepancies to management and IT.

Requirements

• GED/High school diploma required
• 2+ years of related office clerical support experience is preferred
• 2+ years of Healthcare related background and/or industry experience preferred
• Extensive knowledge of client requirements and guidelines
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Efficient in Microsoft Office products, especially Excel and Word
• Knowledge in 10 key by touch typing
• Understanding of billing and recovery cycle
• Understanding of legal rules and regulations pertaining to billing, collections, and HIPAA
• Active Listening skills
• Reading Comprehension skills
• Effective Speaking skills
• Service Orientation skills
• Writing skills
• Coordination skills
• Time Management skills
• Social Perceptiveness skills
• Monitoring skills
• Active Learning skills
• Critical Thinking skills
• Judgment and Decision Making skills

Nice-to-haves

• Attention to Detail
• Dependability
• Cooperation
• Independence
• Initiative
• Integrity
• Discretion
• Stress Tolerance
• Adaptability/Flexibility
• Persistence
• Social Orientation
• Achievement/Effort
• Analytical Thinking
• Innovation

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance