Client Operations Manager

Live Nation

Full-time - Mid Level

Remote

501-1,000 employees

Amusement, Gambling, and Recreation Industries

About the position

The Client Operations Manager at Ticketmaster is responsible for managing all client relationship functions, acting as an advisor and consultant to clients regarding their ticketing and event needs. This role involves collaborating with various teams to ensure client expectations are met and exceeded, while also overseeing the implementation of best practices for product installations and maintenance. The position requires strong communication and organizational skills, as well as a passion for the live entertainment industry.

Responsibilities

• Act as primary advisor and consultant for client's ticketing and event needs, providing expertise in all aspects of the client relationship.
• Build and cultivate excellent client relationships by monitoring client support service levels ensuring they are met and exceeded when possible.
• Convey product updates, new features and functionality to client base.
• Conduct regular client meetings to review best practices, make recommendations and gather feedback.
• Direct and implement best practices for all FGT product and system installations, upgrades and maintenance at client sites.
• Manage problem resolution, including researching complaints and troubleshooting software, hardware and event issues.
• Conduct quality control processes to ensure the accuracy of event details in the ticketing system.
• Execute and complete other duties as assigned.

Requirements

• 3+ years' experience in enterprise software industry is highly desirable.
• Experience with the ticketing industry highly desirable.
• Experience with client services or relationship management is a big plus.
• H.S. diploma or equivalent, Bachelor's degree preferred.
• Computer savvy and proficient with Microsoft Word and Excel.
• Confidence in communication, including written, listening, and presentation of data.
• Strong organizational skills and attention to detail.
• Strong customer relationship skills and customer focus.
• Strong leadership skills, experience in team leadership is helpful.
• Strong project management skills, project management experience is helpful.
• Good people skills to build solid relationships with professionals on all levels.
• Certain degree of creativity, latitude and problem solving is needed.
• A passion for the live entertainment industry and the public who experience it.
• Ability to learn new technology.
• Ability to successfully handle multiple projects simultaneously.

Nice-to-haves

• Experience in the live entertainment industry.
• Familiarity with ticketing software and systems.

Benefits

• Work from home flexibility
• Opportunities for professional development
• Inclusive work environment
• Passion for live entertainment culture