Client Operations Specialist

$62,000 - $85,000/Yr

Moss Adams - Tacoma, WA

Full-time - Entry Level

Tacoma, WA

Professional, Scientific, and Technical Services

About the position

At Moss Adams, we champion authenticity, fostering a culture of talented individuals who care about our clients, communities, and each other. As a Client Operations Specialist within the Private Clients Advisory (PCA) practice, you will be part of a fast-paced centralized team dedicated to creating a seamless client experience. This role involves collaborating with custodians and other internal teams to ensure timely and accurate completion of client requests. The ideal candidate is self-motivated, proactive, and results-focused, embodying the values of collaboration, critical thinking, emotional intelligence, and a growth mindset. In this position, you will prepare, research, review, submit, and execute client account paperwork and supporting documents. You will interact with various custodians and fund companies, serving as the primary point of contact throughout the client account setup and ongoing maintenance processes. Your analytical skills will be crucial as you assess client situations and make recommendations for onboarding new clients or addressing complex client needs. You will also be responsible for maintaining data in client reporting systems and resolving client reporting requests through effective collaboration. Additionally, you will work closely with the Compliance team to uphold client safety requirements, execute quarterly billing processes, and build and maintain client onboarding and offboarding processes. Your attention to detail will be essential as you create and maintain Standard Operating Procedure documents and conduct training for new employees on systems and processes. This role offers an opportunity to grow as a leader while contributing to the mission of empowering others to embrace opportunity.

Responsibilities

• Prepare, research, review, submit and execute accurate client account paperwork and supporting documents.
• Interact with various custodians and fund companies to ensure timely completion of client requests.
• Analyze client situations and make recommendations regarding onboarding new clients or handling complex client situations.
• Serve as the primary point of contact with key custodians and fund companies for client account setup and maintenance.
• Enter and maintain data in client reporting systems for liquid and illiquid asset reporting.
• Research, follow-up and resolve client reporting requests through collaboration with internal and external teams.
• Work with the Compliance team to uphold client safety requirements in all aspects of client operations.
• Prepare for and execute Quarterly Billing processes.
• Build and maintain client onboarding and offboarding processes, ensuring high attention to detail in data management.
• Create and maintain Standard Operating Procedure documents.
• Conduct systems/process training for new employees and provide training on new processes as needed.

Requirements

• Bachelor's degree or equivalent experience required.
• Minimum of 1 year of experience required; Client Service, Administrative, or Operations experience preferred.
• Experience with Microsoft Dynamics CRM, Laserfiche, Tamarac, Addepar, Private Investments, and SharePoint preferred.
• Strong analytical and problem-solving skills.
• Excellent organizational, problem-solving, and communication skills in a collaborative team environment.
• Detail-oriented with strong prioritization and project management skills.
• Ability to think creatively, highly driven, and self-motivated.
• Ability to handle sensitive situations and confidential information with discretion.
• Adaptable to a changing environment; champions change and influences others to change.
• Ability to collaborate and work effectively across functions/departments/teams.

Nice-to-haves

• Experience with financial services or client operations is a plus.
• Familiarity with compliance regulations and procedures.

Benefits

• Annual discretionary bonus eligibility.
• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching contributions.
• Flexible scheduling options.
• Professional development opportunities and training programs.