Client Portfolio Manager - Dept. Of Corrections

$85,000 - $91,000/Yr

Allied Universal - Montgomery, AL

Full-time - Mid Level

Montgomery, AL

Administrative and Support Services

About the position

Allied Universal is currently seeking a Full Time Client Portfolio Manager to lead the Department of Corrections business segment in the Alabama market. The primary role of the Client Portfolio Manager is to enhance client experiences, build long-term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent, and committed service and an outstanding client and employee experience. This position requires a proactive approach to managing client expectations and ensuring that service delivery aligns with contractual obligations. The Client Portfolio Manager will be responsible for setting the direction and tone for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results. In this role, the Client Portfolio Manager will focus on hiring, development, and retention of appropriate security officers and Operations Managers, as well as Field Supervisors overseeing remote managed business. Regular communication of high service level expectations to the team is essential to ensure client and employee satisfaction and retention. The manager will engage regularly with clients to share expertise and enhance the value of Allied Universal's offerings. Additionally, the role involves coordinating the day-to-day efforts of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner. The Client Portfolio Manager will also be responsible for managing the delivery of services through subordinate teams, filling in for them and the District Manager as needed. This includes ensuring that all contractually scheduled hours are met with a minimum of unbilled overtime. The manager will coach, counsel, and develop assigned personnel to assist with their opportunities for advancement and promotability. Proficiency in utilizing WinTeam for scheduling and billing, as well as producing reports for effective business management, is also required. The role requires maintaining confidentiality of all information and data, preparing accurate and timely reports, and actively participating in community and business-related organizations. The ideal candidate will possess a Bachelor's degree in Criminal Justice, Business Administration, or a related field, along with at least 3 years of experience in a service industry, preferably in contract, proprietary security services, or military/law enforcement experience.

Responsibilities

• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Engage regularly with clients to share expertise to enhance the value of Allied Universal's offering
• Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner
• Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face-to-face meetings
• Maintain confidentiality of all information and data
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
• Perform other related duties and responsibilities as assigned or required
• Actively participate in community and business-related organizations

Requirements

• Bachelor's degree in Criminal Justice, Business Administration or a related field
• At least 3 years of experience in a service industry
• Previous Department of Corrections, Security Facilities Management, Military or Law enforcement experience required
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills
• Ability to develop and grow client relationships
• Must be able to travel between Montgomery, Birmingham, and Huntsville AL markets
• Ability to make decisions and conduct courageous conversations
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Excellent verbal and written communication skills
• In-depth understanding of financial performance
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude

Nice-to-haves

• Experience in contract management
• Knowledge of security industry standards and practices
• Familiarity with WinTeam software

Benefits

• Medical/Dental/Vision coverage
• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance