Client Program Coordinator, Steritech

Rentokil Initial - Wyomissing, PA

Full-time - Entry Level

Wyomissing, PA

Administrative and Support Services

About the position

The Client Program Coordinator position is a client-facing role that supports both external and internal clients throughout the client journey, from implementation to back-office program management. This role ensures that client data is accurate and updated in all systems while collaborating with various teams to provide high-quality support and service to Brand Standards clients.

Responsibilities

• Provide field administrative support to specialists performing third-party audits.
• Communicate with clients on program updates and notify them of upcoming assessments.
• Proactively identify potential issues or service misses and resolve or escalate disputes in a timely manner.
• Manage client buffers, round generation, impact fees, and other service parameters according to the statement of work.
• Ensure accuracy of all client data including invoicing.
• Assist with Brand Standard Support Services projects, such as new client implementation and new system implementations.
• Collaborate with Client Program Leads, the Operations team, and others to provide world-class service to Brand Standards clients.
• Identify and analyze opportunities for client program improvements.
• Track reassessments within the work order management system to ensure compliance with service dates.
• Build and maintain client hierarchies and OnBrand site management.
• Create new services per client request.
• Collaborate with all teams in the business including sales, account management, scheduling, logistics, technical standards, quality, and billing.

Requirements

• One year of client implementation experience.
• One year of work order management systems experience.
• Advanced Excel skills.
• Associates Degree in Business Administration or related field.

Nice-to-haves

• Strong process orientation with the ability to create sustainable business processes and hold others accountable.
• Ability to build strong relationships at all levels and across organizational boundaries.
• Demonstrated ability to communicate well, both verbally and in writing.

Benefits

• Professional and personal growth opportunities.
• Training and development programs available.
• Tuition reimbursement benefits for full-time colleagues.
• Health benefits including medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.