Client Relations Account Manager II

FIS - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As a Client Relations Account Manager II at FIS, you will play a crucial role in maintaining and enhancing client relationships. This position focuses on ensuring excellent service delivery and acting as the primary liaison between clients and FIS. You will be responsible for managing ongoing relationships, addressing escalations, and overseeing projects to ensure client satisfaction and retention.

Responsibilities

• Ensure a positive and consistent relationship for one or more assigned clients
• Serve as primary point of contact to support problem resolution and ensure client retention
• Develop strong working relationships with assigned clients and FIS resources
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

Requirements

• The ability to establish and maintain effective working relationships, both internally as well as externally
• Organizational and time management skills
• Broad knowledge of FIS products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus

Benefits

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits