Client Relations and Development Manager

Pdi Health - Arlington, VA

Full-time - Mid Level

Arlington, VA

About the position

The Client Relations and Development Manager at PDI Health is responsible for establishing and nurturing strong relationships with clients and potential clients, ensuring their needs are met while driving new business opportunities. This role involves collaboration with various departments to deliver high-quality service and support the company's growth objectives in the mobile examination services sector.

Responsibilities

• Build strong relationships and work closely with existing clients to understand their needs and ensure their satisfaction with our services.
• Communicate and coordinate with operations to ensure client's needs and expectations are met.
• Visit clients on a regular basis, meeting the standards established by PDI.
• Attend all client meetings, Quarterly QA's, events, etc. at client's request.
• Provide training, in-services, and any helpful communication to clients on proper ordering, procedures, and processes.
• Respond to all questions, inquiries, and issues from clients.
• Handle all tasks related to getting a new client onboarded, including, but not limited to, client set up and training.
• Proactively seek new business opportunities and build strong relationships with prospects in the marketplace through various communication methods.
• Prepare and deliver presentations to potential clients.
• Negotiate contracts and pricing and ensure contracts are fully executed prior to services being rendered.
• Attend tradeshows, networking events, educational forums, and any other industry-related gatherings.
• Actively engage with all industry trade associations and groups.
• Contribute positively to the customer/prospect experience by engaging, supporting, and working with the entire PDI team in a collaborative manner.
• Effectively manage all activity in the CRM for clients and prospects keeping all relative information and activity up to date.
• Learn, understand and know the market (prospects, competitors, vendors, etc.).
• Keep current on industry trends and best practices that may impact the business and service offerings of the organization.

Requirements

• Bachelor's Degree or equivalent experience.
• Proven ability to drive new business.
• Written and verbal communication skills with a high degree of emotional intelligence.
• Valid driver's license and good driving record.
• Proficient with computers, MS Office, and CRM databases.
• Self-starter with the ability to work independently as well as in a collaborative team.
• Strong organizational and time management skills.
• Customer Service Skills.
• Prior experience in Mobile Radiology, a clinical background or experience in the Long Term Care industry is a plus.

Nice-to-haves

• Experience in Mobile Radiology or Long Term Care industry.