Client Relations Coordinator

$37,440 - $45,760/Yr

Scott Miller - Rochester, NY

Full-time - Entry Level

Rochester, NY

Real Estate

About the position

The Client Relations Coordinator at Scott Miller is a vital role focused on delivering exceptional service and hospitality in the beauty and wellness industry. This position requires a compassionate multitasker who can manage client interactions effectively while ensuring a positive experience for both guests and team members. The role involves various front-end functions, including greeting guests, scheduling appointments, and providing thorough customer care, all while embodying the company's vision and values.

Responsibilities

• Bring a positive attitude to each guest and team interaction
• Perform all front end functions including greeting guests, check-in, service support, check-out and scheduling appointments
• Ensure that the highest levels of guest service are achieved throughout the Company
• Serve each client with thorough and consistent scheduling, consultations and customer care
• Identify and understand client needs
• Maintain complete knowledge of retail product offerings
• Educate clients of Scott Miller service offerings
• Demonstrate computer savvy and eagerness to take on special projects
• Communicate professionally and facilitate decisions
• Showcase understanding of the Scott Miller vision, mission, and values through actions in the salon
• Maintain professional dress code during each shift
• Collaborate with Scott Miller makeup artists, service providers, and fellow client relations coordinators to provide impeccable service to clients
• Share and promote additional service and retail options, including gift certificates or promotions with each guest
• Attend meetings and education as required
• Be reliable and dependable

Requirements

• Minimum 1 year customer service experience
• Sales experience preferred
• Scheduling flexibility - evenings and weekends

Benefits

• Paid training
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Referral program