Vensure Employer Services - Chandler, AZ
posted 3 days ago
About the position
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a 'One Employer Solution' headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. As a Client Relationship Manager, you will be responsible for increasing loyalty and building lasting relationships with Company's clients through proactive engagement and risk management. You will be assigned a book of clients for which you will become the Company trusted business partner. Your success will be measured based on client revenue retention and adoption for your book of business. Your key areas of focus and influence will be client health and engagement, contract renewals and risk management, product adoption and return on investment, and advocacy.
Responsibilities
- Manage client book of business and execute a strategy across the entire client lifecycle driving renewals and an overall positive client experience measured by retention rate, NPS, and product adoption
- Illustrate business value by defining clear metrics and proof points for all customer engagements via conducting Business Reviews
- Onboard new accounts and new users providing frameworks for success, clearly articulating the value of the company, and driving adoption throughout the client's lifetime
- Orchestrate client success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes
- Manage contract renewals process including pricing negotiations and identify and forecast risk based on client engagement and insights
- Partner with the Sales organization to drive upsell opportunities and expansion
- Manage client health as it relates to key performance indicators & create specific action plans for most at-risk clients (i.e. check-ins, project managing escalated issues, etc.)
- Represent the voice of the client capturing feedback, sharing client stories, and reporting trends across the organization.
Requirements
- At least 1-2 years experience in a consultative, multi-client account management background through HCM disciplines or SaaS organization
- Bachelor's degree required.
Nice-to-haves
- Proven complex problem-solving abilities
- Excellent written and verbal communication skills
- Strong organization, analytical, and project management skills and the ability to effectively multi-task
- Flexible, team-oriented self-starter who can thrive in a startup environment
- Escalation management and innovative problem-solving skills with creative ability to overcome challenges
- Demonstrated ability to take ownership and accountability
