Client Relations Manager - Entry Level

Event Horizon Dynamics - Dublin, OH

Full-time - Entry Level

Dublin, OH

About the position

As an Entry-Level Client Relations Manager, you will play a critical role in managing client relationships and ensuring the delivery of outstanding service. This position offers the perfect opportunity to ensure exceptional client satisfaction while gaining valuable experience in client relationship management. You will collaborate closely with our team to support client needs, coordinate projects, and drive successful outcomes. Your primary responsibility will be to serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring their needs are met with high satisfaction. In this role, you will assist in the planning, execution, and management of client projects, ensuring timely and successful delivery. You will oversee the implementation of services and solutions, ensuring they align with client expectations and company standards. Collaboration with internal teams will be essential as you coordinate efforts, manage resources, and provide updates on project status and client feedback. Additionally, you will track and analyze client feedback and project performance to identify areas for improvement and implement solutions. Regular reporting on client activities, project progress, and service performance to senior management will also be part of your responsibilities.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring their needs are met with high satisfaction.
• Assist in the planning, execution, and management of client projects, ensuring timely and successful delivery.
• Oversee the implementation of services and solutions, ensuring they align with client expectations and company standards.
• Collaborate with internal teams to coordinate efforts, manage resources, and provide updates on project status and client feedback.
• Track and analyze client feedback and project performance to identify areas for improvement and implement solutions.
• Prepare and present regular reports on client activities, project progress, and service performance to senior management.

Requirements

• Bachelor's degree in Business, Communications, or a related field preferred.
• Strong communication and interpersonal skills, with a customer-focused mindset.
• Excellent organizational and multitasking abilities, with attention to detail.
• Ability to resolve issues effectively and efficiently, with a proactive approach.
• Ability to work both independently and collaboratively within a team.
• Flexibility to adapt to a fast-paced and changing work environment.

Benefits

• Full training to develop your skills and succeed in the role.
• Opportunities for advancement based on performance and career aspirations.
• Collaborative and supportive team environment that fosters professional development.
• Competitive salary and performance-based incentives.
• Access to professional development programs and resources to help you grow in your career.