Client Relations Manager - Field

Allied Stone - Liberty Hill, TX

Full-time - Mid Level

Liberty Hill, TX

Mining (except Oil and Gas)

About the position

The Client Relations Manager at Allied Stone Inc. is responsible for acting as a liaison between customers, clients, and internal operations. The primary focus of this role is to ensure customer satisfaction by building and maintaining relationships with established builders and customers, gathering feedback, and addressing operational challenges. The manager will utilize critical thinking skills to provide solutions and recommendations to internal teams, ensuring all client needs are met efficiently.

Responsibilities

• Interact regularly with current clients and customers, maintaining a continuous schedule of client visits to check-in and provide on-site support related to projects/installations/future business.
• Consistently network with clients and customers to identify and address specific needs, foster relationships, and raise positive brand awareness.
• Act as liaison between customers and internal departments to ensure all client requirements are met.
• Coordinate with sales and operations department leadership and stakeholders; provide recommendations and strategies related to process and procedure improvements.
• Answer customer and client questions and inquiries regarding our services and products.
• Provide data and feedback to stakeholders and operations department related to the health and potential of current clients.

Requirements

• High School diploma or GED required; Bachelor's degree in a relevant subject preferred.
• 2+ years in sales, field service, account management, or customer service; specific experience in the construction industry strongly preferred.
• Prior experience with project coordination, marketing, project management, or as a superintendent preferred.
• Strong critical thinking skills, with the ability to provide solutions-focused feedback and resolutions to address client concerns.
• Outgoing, personable demeanor and excellent interpersonal and communication skills.
• Valid driver's license and clean driving record required.

Nice-to-haves

• Experience in the construction industry
• Project management experience
• Marketing experience

Benefits

• Competitive salaries
• Comprehensive benefits
• Ongoing learning opportunities
• Diverse and inclusive work environment