Client Relations Manager - Field

Allied Stone - Houston, TX

Full-time - Entry Level

Houston, TX

Mining (except Oil and Gas)

About the position

Allied Stone Inc. is seeking a service-oriented Client Relations Manager to act as a liaison between customers, clients, and operations. The primary focus of this role is to ensure customer satisfaction by building relationships through regular visits to established builders and customers, gathering feedback, and addressing operational challenges. The Client Relations Manager will utilize critical thinking skills to provide recommendations and solutions to internal teams, ensuring all client needs and concerns are efficiently addressed.

Responsibilities

• Interact regularly with current clients and customers, maintaining a continuous schedule of client visits to check-in and provide on-site support related to projects/installations/future business.
• Consistently network with clients and customers to identify and address specific needs, foster relationships, and raise positive brand awareness.
• Act as liaison between customers and internal departments to ensure all client requirements are met.
• Coordinate with sales and operations department leadership and stakeholders; provide recommendations and strategies related to process and procedure improvements.
• Answer customer and client questions and inquiries regarding our services and products.
• Provide data and feedback to stakeholders and operations department related to the health and potential of current clients.

Requirements

• High School diploma or GED required.
• Bachelor's degree in a relevant subject preferred.
• 2+ years in sales, field service, account management, or customer service; specific experience in the construction industry strongly preferred.
• Prior experience with project coordination, marketing, project management, or as a superintendent preferred.
• Strong critical thinking skills, with the ability to provide solutions-focused feedback and resolutions to address client concerns.
• Outgoing, personable demeanor and excellent interpersonal and communication skills.
• Valid driver's license and clean driving record required.

Nice-to-haves

• Experience in the construction industry.
• Project coordination experience.
• Marketing experience.
• Project management experience.

Benefits

• Competitive salaries and comprehensive benefits.
• Ongoing learning opportunities within a diverse, inclusive, and rewarding work environment.