Ring Ring Marketing - Phoenix, AZ
posted 3 months ago
Ring Ring Marketing is seeking a full-time Client Relations Manager to enhance the effectiveness of client marketing campaigns and maintain a high client retention rate, ideally around 96%. This role is pivotal in ensuring that clients feel confident and secure in the services provided by RRM. The position requires a proactive approach to client communication, necessitating both written and verbal discussions that are thoughtful and professional. The ideal candidate will possess exceptional listening and problem-solving skills, enabling them to innovate and communicate effectively with clients about their marketing needs. As a Client Relations Manager, you will be responsible for delivering promised results to existing clients, ensuring a client retention rate of at least 95%. This involves consistent follow-up with clients regarding their needs, responding to inquiries within 24 hours, and effectively communicating client requests to the internal fulfillment team. You will also be tasked with monitoring and analyzing weekly reports, conducting strategy meetings, and preparing monthly reports for each client to discuss campaign performance and necessary improvements. The culture at RRM emphasizes teamwork and collaboration, where every team member is expected to contribute positively to the client’s success and the company’s overall goals. The company values hard work and innovative thinking, believing that every problem can be resolved through these principles. RRM also supports its staff with opportunities for continuing education and training, fostering an environment for career growth and skill enhancement.