Client Relations Manager for Digital Marketing Agency (Remote from Home)

$58,000 - $70,000/Yr

Ring Ring Marketing - Las Vegas, NV

Full-time - Entry Level

Remote - Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

Ring Ring Marketing is seeking a full-time Client Relations Manager to enhance the effectiveness of client marketing campaigns and maintain a high client retention rate, ideally around 96%. Established in Silicon Valley and now based in Las Vegas, RRM specializes in providing innovative internet marketing solutions across various industries in the U.S. and Canada. The role requires a proactive approach to client communication, both written and verbal, and a commitment to understanding and addressing client needs. The ideal candidate will be innovative, possess exceptional listening and problem-solving skills, and be a strong team player. The culture at RRM emphasizes hard work, collaboration, and a shared commitment to client success. Client managers are expected to take initiative, resolve issues creatively, and contribute to a supportive team environment. RRM also values professional development, offering opportunities for continuing education and training to help staff grow in their careers and expand their skill sets.

Responsibilities

• Accountable for delivering promised results for existing clients.
• Maintain a client retention rate of at least 95%.
• Consistent follow-up with clients via email or phone calls regarding their needs.
• Respond to client emails and phone calls within 24 hours.
• Communicate client requests to the internal fulfillment team and verify task completion.
• Spend 2-3 hours daily checking in with clients.
• Monitor and analyze weekly reports every Monday, collaborating with the internal team to improve results if necessary.
• Prepare monthly reports for each client and conduct strategy meetings to discuss campaign improvements.

Requirements

• Bachelor's degree or greater.
• 2+ years of digital marketing experience.
• 2+ years of customer service experience, ideally in the service or hospitality industry.
• Attention to detail in all job areas.
• Excellent problem-solving skills.
• Strong organizational skills.
• Ability to follow detailed procedures accurately.
• Accountability for client relationships and retention.
• Technical skills in internet marketing, including social media marketing, PPC advertising, SEO, local search optimization, and Google Analytics.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance