Client Relations Manager, (Health and Wellness)

$60,000 - $80,000/Yr

Themasongroup - Eatontown, NJ

Full-time - Entry Level

Remote - Eatontown, NJ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Client Relations Manager for Health and Wellness is a dynamic role focused on enhancing customer service, product support, and sales support within a wholesale distribution company that specializes in personal care products. This position involves managing eCommerce operations, driving B2B sales, and building strong relationships with business clients while ensuring exceptional customer satisfaction and retention. The role requires collaboration with sales and marketing teams to implement effective strategies and analyze sales data for continuous improvement.

Responsibilities

• Manage and enhance eCommerce operations
• Drive & support B2B sales and build strong relationships with business clients
• Oversee wholesale sales activities and develop strategies to expand market reach
• Provide exceptional customer service and support, ensuring client satisfaction and retention
• Act as a product specialist, offering insights and expertise on personal care products
• Collaborate with sales and marketing teams to create and implement effective sales strategies
• Analyze sales data and customer feedback to identify areas for improvement and innovation

Requirements

• Prior customer service and/or sales-related experience
• Strong product knowledge and experience in the personal care industry
• Excellent problem-solving skills with a proactive approach
• Outstanding communication and interpersonal skills
• Ability to multitask and manage time effectively
• Experience with CRM systems and eCommerce platforms
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Customer-focused mindset with a commitment to excellence

Nice-to-haves

• Knowledge of or experience within the skin care, nutrition, medical spas, holistic medicine, beauty industry, pharmaceuticals, dermatology, nutraceuticals, wellness and fitness, medical devices, healthcare services, beauty and fashion, alternative medicine, holistic health, life sciences, biotechnology, medical aesthetics, health supplements, therapeutic services, spa and wellness centers, health insurance, medical research and development
• Training experience

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance