Quality Guard - Las Vegas, NV
posted 2 months ago
Quality Guard MSO is a growing healthcare organization dedicated to providing exceptional services with a focus on driving patient encounters and quality care in the urgent care sector. The Client Relations Manager will play a pivotal role in overseeing, building, and managing call center operations, particularly focusing on intake calls related to personal injury cases. This position requires a dynamic leader who is enthusiastic, extroverted, and skilled in managing teams and ensuring high standards of service quality. The Client Relations Manager will supervise a team of Patient Care Navigators, ensuring that patient inquiries are handled efficiently and effectively. This role also involves significant data entry, performance measurement, and continuous process improvement to enhance team productivity and service excellence. The ideal candidate will have substantial experience in personal injury case management and a strong background in customer service. Responsibilities include leading the build-out of the Contact Center, managing the scheduling, hiring, and supervision of Care Navigators, and overseeing the intake process for personal injury cases. The Client Relations Manager will foster a culture of exceptional customer service, analyze data to identify trends, and develop performance metrics to assess team effectiveness. Additionally, the role requires ensuring compliance with industry regulations and conducting regular audits to maintain service quality. Training and development of Care Navigators will also be a key focus, ensuring they have the necessary skills to excel in their roles.