Client Relations Manager - Home Care

$50,000 - $70,000/Yr

BrightStar Care - Kensington, MD

Full-time - Mid Level

Kensington, MD

Ambulatory Health Care Services

About the position

The Client Relations Manager at Brightstar Care of Montgomery is responsible for leading marketing efforts, driving business growth, and building relationships with clients in the Montgomery and Prince Georges areas. This role is crucial for expanding the company's presence in the community and ensuring high-quality homecare services are delivered effectively.

Responsibilities

• Promote homecare services in the Montgomery and Prince Georges areas.
• Build and maintain relationships with key stakeholders, including hospitals, social workers, physicians, and other healthcare providers.
• Identify and pursue new business opportunities to increase client referrals and grow the client base.
• Conduct market research to stay informed about industry trends, competitor activities, and local market conditions.
• Represent the company at community events, health fairs, and other networking opportunities to enhance brand visibility and establish connections.
• Collaborate with the operations team to ensure a seamless client onboarding process and high-quality service delivery.
• Monitor and analyze marketing campaign performance, providing regular reports and recommendations for improvement.
• Develop and manage marketing budgets, ensuring cost-effective strategies and maximum return on investment.

Requirements

• Proven experience in a client relations or marketing role, preferably in the healthcare or homecare industry.
• Strong understanding of the Waldorf, Maryland market and existing connections with local hospitals, social workers, and healthcare professionals.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strategic thinker with the ability to develop and execute effective marketing plans.
• Self-motivated and goal-oriented, with a passion for growing the business and making a positive impact in the community.
• Proficient in using marketing tools and software, with strong analytical skills to measure and optimize campaign performance.
• Bachelor's degree in Marketing, Business, Healthcare Administration, or a related field is preferred.

Nice-to-haves

• Experience in healthcare marketing (1 year preferred)
• Experience in client management (1 year preferred)

Benefits

• 401(k) matching
• Company car
• Dental insurance
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Weekly pay with direct deposit
• Training opportunities
• Generous Paid Time-Off Plans
• Supportive and collaborative work environment
• Opportunities for professional growth and development