Ingram Content Group - La Vergne, TN
posted 10 days ago
Full-time - Mid Level
La Vergne, TN
About the position
The Client Relations Manager (National Accounts) at Ingram Content Group is responsible for managing key retail client relationships, serving as the primary point of contact to resolve issues and lead ongoing business interactions. This role involves collaboration with various departments to promote and coordinate Ingram's services and products, ensuring client satisfaction and driving business development initiatives.
Responsibilities
- Conducts account reviews with assigned retail clients.
- Facilitates placing, tracking, and receipt of orders by working with customers and appropriate Ingram departments.
- Develops client-specific agenda and objectives; prepares appropriate reports; discusses client's current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
- Serves as liaison between assigned client retailers and the Ingram organization, including formal and informal communications, evaluating client expectations and Ingram's ability to meet those expectations, and forming strong interactions with all levels within the retailer.
- Operates as the main operational point of contact for all things pertaining to assigned clients.
- Looks to improve and simplify the operational systems, processes, and policies in support of the company strategic initiatives and goals.
- Participates in IBC projects including projects that touch finance, IT, Ops, LS, and Digital.
- Participates in process management and system improvement projects working with Sales, IT, and other IBC departments.
- Works directly with clients to resolve issues and is granted authority, up to specified limits, to issue credits or reworks.
- Performs account maintenance/setup and support to Account Managers (Wholesale/CDF).
- Manages and ensures resolution of customer relations issues.
- Responds with recommendations/decisions on day-to-day issues within the framework of the National Account groups.
- Partners with management to generate revenue and/or profit margins in assigned accounts.
Requirements
- Bachelor's degree or year-for-year directly related experience in account management/success or support management.
- 4 years of book industry (distribution, buying, selling) or client management experience.
- 1 year of experience with MS Excel and Word.
Nice-to-haves
- Proficient in Excel.
- Experience with creating and presenting PowerPoint.
- Strong critical thinking skills.
- A proven self-starter.
Benefits
- Wellness program
- Health savings account
- AD&D insurance
- Health insurance
- On-site gym
- Dental insurance
- Flexible spending account
- Tuition reimbursement
- Vision insurance
- 401(k) matching
