FIS - New York, NY
posted about 2 months ago
The Client Relations Manager Senior at Fidelity Information Services is a pivotal role that focuses on maintaining and enhancing relationships with clients at an executive level. This position is responsible for ensuring client satisfaction and retention through effective communication and management of the client relationship. The manager acts as the primary liaison for the service side of the client relationship, overseeing client projects and implementations, and executing account plan activities. The role requires a strategic focus on client needs, identifying new business opportunities, and coordinating with sales personnel to promote FIS products and services. In this role, the manager will maintain comprehensive knowledge of applicable products and services, ensuring that they are well-informed about new offerings and changes to existing ones. They will participate in business reviews to understand clients' strategic directions and how FIS can support their goals. The manager will also oversee personnel who assist in managing client relationships, ensuring that the team operates efficiently and effectively. The position involves monitoring service level agreements (SLAs) and analyzing trends in service performance to identify areas for improvement. The manager will be responsible for training representatives on new products and ensuring that the team meets quality standards. This role may require travel to client locations and involves a variety of related duties as assigned. Overall, the Client Relations Manager Senior is a senior management role that requires strong leadership skills, a deep understanding of the financial industry, and the ability to foster long-term client relationships.